I'm Back
My hosting provider had some sort of major meltdown causing my site to be down most of yesterday (I'm sure you were all crying in your milkshakes that I was among the missing - ha!). Ridiculous messages were being displayed such as "503 server down for routine maintence" (not really - server has had some sort of MAJOR malfunction) or "404 page not found" (well, page would be found if they hadn't had big time server failure). I have a hard time believing that a hosting provider could have such a major problem that their servers go down for almost 24 hours. Ever heard of redundency? Where I work if something goes down for 10 minutes, there better be a good explanation. This defies explanation. But the worst part of it for me was contacting customer service and having them tell me that they didn't know what was wrong and that I "knew as much as they did" and my favorite: "the engineers don't tell us what is wrong". It's a minor inconvience to me, it's a personal site.. all I wanted was an estimate of when it might come back. It took them over 12 hours to even admit that they had a problem. WHY do companies have such an issue with having good customer service?