Over my blog vacation I took a number of flights, but one stood out in my mind as the most ridiculous airline experience of my life. How long have airlines been at this? Why can't they get it together? Here is the tale of my trip on American Amateur Airlines.
Picture the scene...
I'm at the end of my international journey and I'm very excited to be going home. I arrive at the airport 2 and a half hours before the flight (after having to go to the "special line" at customs on my way into the country because I couldn't remember the name of the hotel I was staying at because I didn't make the reservations, I was deemed suspicious. I suspected I would be still "suspicious" on the way back, and in fact I was. I got the whole pat down treatment.. like you read about... from a woman whose career path really should have been small town librarian. But I digress). Everything proceeds fine and eventually we board the plane.
Then we sit. And we sit and we sit.
I look up to the front and see the pilot jesturing wildly to what appears to be a maintenance man. I hear him saying: did you check the bathroom? Did you? I'm checking it myself. And he storms down the aisle.
And we sit.
He storms back up the aisle and continues jesturing to the maintenance man, who proceeds to walk off the plane. So the pilot gets on the PA and announces to us that:
- although this is the first flight of the day for this plane, the grounds crew didn't bother to service the lavatory overnight
- they apparently started to service the lavatory because the little truck that comes out to do so was attached to the plane overnight and turned on, but the didn't actually clean it out and because they left in on all night, it ran out of gas and they have to get another one.
- because it was cold, whatever was in the lavatory is partially frozen (ed. note: ewww!)
- although, techically possible, we could take off with the lavatory in this condition, he doesn't want to because if we have to tilt at all, whatever is in there and isn't frozen, could spill out and be a health hazard. (ed. note: double eww, followed by mouth hanging open that the pilot is actually telling us this)
- the maintence crew will be working on fixing this and we may see them coming through with water to "flush out the system".
People on the plane don't even discuss this turn of events as it's too gross.
10 minutes later up the aisle comes the maintenance man with a giant container of water (one of those water cooler containers that are quite heavy to turn over. If you work in an office, you know what I'm talking about). I roll my eyes.
The maintenance guy returns to the front and speaks to the pilot. The pilot seems very aggitated and again says he will "check it himself". He comes bounding down the aisle again. Then bounding back up. As he passes me I hear him muttering under his breath: that's it! I quit! I can't work like this anymore. Um, great. This is the guy I really want to be my pilot! He gets back on the PA and tells us:
- when they tried to "flush out" the lavatory, they spilled water all over the place and now we'll have to a full maintenance run down to ensure that the water hasn't seeped into whatever is below the lavatory and caused any electrical damage.
- this will take 30 minutes (the plane was already 45 min. or so delayed at this point), and we will have to deboard
- oh and: even if we get the maintenance ok, we won't be able to use the bathroom during flight, so go to the bathroom while your off the plane and don't drink any beer in the lounge. great. Alcohol may be the only way to improve this situation.
We de-board. And we sit, and we sit, and we sit.
45 minutes pass. No information is provided to us. So passengers begin to approach the desk, asking what is going on. One of the airline employees handles this fine (not, pleasant, but fine), the other one seems to be having a breakdown. After the 10th person approaches, she cracks.. yelling at them: look I'm doing the best I can! And looking like she is going to cry. I think: if you just gave us some information (and isn't that your job), no one would be bothering you.
15 more minutes pass. The flight is now an hour and 45 minutes delayed. I look out the window and spy the luggage being pulled off our plan. Crap!
10 more minutes go by and they finally announce they are cancelling the flight. The mad dash approaches the desk to get onto another flight. The next flight is full.. excellent! I must wait until the flight after which is 5 hours later (9 hours after my original flight should have taken off). Sigh...
I read half of an 800 page book that day, so I can't consider it a complete waste.. even though I almost got off the second flight when it managed to give a "love tap" to a maintenance truck as it was backing up from the gate. At that point, I was just happy that the pilot from the first flight wasn't the pilot on this flight.-----
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